Residential Critical Care Program

Due to the large number of consumers with disabling illnesses, the Oncor distribution division will limit our critical care list to those consumers who have illnesses that require equipment that must be used 24 hours a day to sustain life. This allows us the opportunity to give appropriate attention to those who cannot readily be transported to an alternate location to receive care.

It is not our intent to minimize the seriousness of any illness. However, it would be a disservice to over commit our service restoration resources to the point we are unable to meet the program objectives.

Qualifying Process for End-Use Consumers

1. CR is responsible for faxing the completed Residential Critical Care Eligibility Determination form to Oncor. The original copy of the form must also be mailed to Oncor.
2. Oncor reviews the form to make sure all the information has been entered along with the physician's signature. The CR will be notified by letter whether the form is accepted or denied. Forms may be faxed to 800.666.3406 or mailed to Oncor, P.O. Box 660476, Dallas, TX 75266-0476.
3. Special Needs/Residential Critical Care consumers meet a minimum of the following two requirements:
   1. Consumer has electric or battery backup
   2. Equipment is required 24 hours a day to sustain life.

Critical Care Eligibility Determination Form (.pdf)

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